Programme Dates:
October 2025 – 7th/8th/9th & 14th/15th/16th
March 2026 – 10th/11th/12& 17th/18th/19th
Event flyer

On completion of this six-day in person programme, you will be able to demonstrate the essential key skills of a competent workplace mediator and able to resolve complex workplace conflicts. Trained by highly experienced Workplace Mediators who have delivered over 35 programmes.

Recognised by the awarding body OCN London as providing exemplary high standards of training, and utilising professional actors to enhance the learning and realism.

Book your place today:
Call Sarah on 07932 150453 or email sarah@mediationintheworkplace.co.uk
Call Lizanne on 01380 819925 or email resolution@lkmediationservices.co.uk 

Cost:
£1795 (No added VAT)

Who would benefit from attending this programme?
HR professionals and others working with conflict who would like to have their existingskills recognised through the achievement of a nationally recognised mediationqualificationManagers who want to become skilled mediators for the benefit of their organisationsOthers who are seeking a mediation qualification as a development opportunity andwish to enhance their employment opportunities and prospects.

Why come to us?

Reputation: Over 35 mediation programmes delivered
Specialised: The programme focusses on workplace conflict.
Expertise: Tutors are experienced & practising workplace mediators
Innovative: We use trained actors to enhance the learning and understanding
Best value: The cost is highly competitive and includes after course support
Bespoke: Group size limited to ensure that there is individual attention and assessment

Tutors:

Lead tutor:
Sarah Crayford Brown – Mediator, Barrister and specialist in conflict resolution – Shortlisted for Mediation Trainer of the Year 2020; Winner – Mediator of the Year 2014 and Winner – Mediation Champion 2015 at the National Mediation Awards.

Tutor:
Lizanne Keenan – Workplace Mediator, Conflict Coach, Master NLP Practitioner, HR Professional and Team Facilitator

Course Outline:
The programme covers a full mix of teaching, partner work, group discussion and practical e xercises to fully explore mediation and cement your learning. You will also have the opportunity to take part in 6 mediations during the programme. The outline below highlights the key areas that are covered during the programme but is not limited to these. The theory and practical discussions are all supported with anonymized examples from the tutors’ own mediation experiences. We believe that you learn greatly from being a party ‘receiving’ mediation so all delegates will also have this opportunity during the programme.

Day 1:
Introductions and an induction to the qualification and the programme Conflict – understanding the theory and the psychology Mediation – understanding the process and watch a mediation demonstrated by the tutor & actors Exploring the key skills required to mediate Examining where mediation fits within the modern workplace Exploring the pros and cons of mediation How to help individuals and organisations to understand and use mediation.

Day 2:
Mediation – exploring the different types of mediation available The mediator’s role and a useful structure for mediation Co-mediation Practical – Delegates have a go at their first mediation as co-mediators Managing concerns and challenges Exploring what a good outcome to mediation might be.

Day 3:
Conflict strategies – looking at what causes it and what gets in the way of us resolving it Mediation – moving to solo mediation Practical tips and techniques for carrying out mediation effectively Understanding how to adapt your approach to each individual party’s needs and behaviour Practical – Delegates have a go at their first solo mediation.

Day 4:
Practical – Delegates finish their first solo mediation Building your toolkit of practical skills and techniques Mediation agreements – exploring the options Transformative mediation – how to achieve long term behaviour change.

Day 5:
Prejudice, Equality and Diversity – managing yourself and others during mediation Managing high conflict Practical – Assessment – solo mediation Using mediation skills in the workplace – what are the options and why it can be so powerful.

Day 6:
Practical – Assessed solo mediations concluded Adopting a strategy and managing the practicalities of setting up and closing mediation Internal mediator v external mediator – exploring the advantages and challenges of each The written portfolio – managing concerns and discussing expectations What next and how to make the best use of your new skills.

Do you have a group of staff you want to train? This programme can also be delivered in-house – please contact us for further details and costs