Smile Mediation
Part of Resolve
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Smile is offering FREE places on our Level 3 Mediator Skills Qualification (NVQ Level 3 equivalent) to those who commit to volunteering with us
for 12 months after qualifying. Ongoing support is provided following completion of the training, including regular continuous professional development (CPD) workshops, individual and group supervision. To qualify as a competent mediator full attendance and participation is required.
Aims & Objectives
To equip learners with the knowledge, skills and understanding to confidently facilitate a Mediation process.
Objectives
Smile Mediation is a volunteer led organisation helping people to speak to each other to resolve disputes between neighbours, communities and families. We wouldn’t be able to do this without our team of volunteers, who generously give their time and skills to support people.
Diane started her career in Offender Management within the Justice System before moving into mediation, coaching, facilitation, and leadership training. She has significant experience working with charities, housing organisations, and local authorities. Diane frequently conducts mediation sessions and training courses, using real-life examples to enhance her teaching. She holds a Psychology degree, a postgraduate certificate in Psychology, a Foundation Degree in Offender Management, and a Level 5 Diploma in HR in the Context of Business.
Dates: 17-21 March 2025
Venue: Online
Times: 9:30am to 4.30pm
Apply: For more information or to apply T: 01282 436989 / E: info@smile-ltd.co.uk
Cost: FREE to those who commit to volunteering with Smile for 12 months after qualifying.
Testimonials:
“Absolutely inspirational! A truly engaging, enjoyable course”
“During the training course I went on a journey, not only to learn about mediation but also about myself”
“Insightful, learn a lot, it is very challenging not to have an opinion but this training helps you to understand and summarising back what people have said helps you to get the understanding of the situation right.”
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The CVS Centre
62-64 Yorkshire Street
Burnley BB11 3BT
www.smilemediation.co.uk