One Day Refresher Course for Qualified Workplace Mediators
Date & Time
November 13, 2026 - December 3, 2026 09:00 AM - 05:00 PM
If you’ve already qualified as a workplace mediator but haven’t mediated for a while, this one-day practical refresher is designed to rebuild your confidence, refresh your skills and give you the opportunity to practise in a safe, supportive environment.
Delivered by experienced practising workplace mediators, this highly interactive programme with live professional actors, realistic workplace cases and individual feedback to help you feel ready to mediate again.
Dates:
Friday 13th November 2026 – in person, Chippenham, Wiltshire or
Thursday 3rd December 2026 – Live, online
Who would benefit from attending this programme?
Qualified workplace mediators who haven’t practised for some time Internal workplace mediators looking to refresh their confidence Independent mediators wanting additional practice HR professionals who already hold a mediation qualification Organisations wanting to keep their internal mediators current
Course Outline
This highly practical CPD day is designed to refresh existing mediation skills rather than teach mediation from the beginning. Throughout the day delegates will participate in realistic workplace mediations using professional actors and receive detailed coaching and feedback from experienced practising mediators. The day includes:
- Welcome and introductionsWhat’s changed?
- Current workplace mediation challenges
- Refreshing the mediation process
- Opening a mediation with confidence
- Managing difficult moments during mediation
- Building rapport quickly
- Effective questioning and active listening
- Managing emotion and impasse
- Handling challenging mediator behaviours
- Mediating parties with Neurodiversity
- Full mediation practice using professional actors
- Individual coaching and developmental feedback
- Reflection on the learning
- Questions and discussion
What Makes This Day Different?
Unlike many CPD events that focus mainly on theory, this programme gives you the opportunity to:
✓ Mediate realistic workplace cases
✓ Work with trained professional actors
✓ Receive coaching from experienced practising mediators
✓ Refresh your confidence
✓ Share learning with other qualified mediators✓ Leave feeling ready to mediate again ✓ All in a safe, relaxed and fun setting
Why come to us?
Reputation Over 35 workplace mediation programmes successfully delivered. Experienced Trainers Delivered by practising workplace mediators Live Actors Professional actors to create realistic workplace mediation scenarios Maximum Practice Each delegate conducts a complete mediation Personal Feedback Receive constructive feedback from experienced trainers. Safe Learning Environment Practise, make mistakes, learn and build confidence. Small Groups Numbers are limited to maximise individual coaching. Relevant Based on real workplace mediation cases and current practice
LEAD TUTOR: Sarah Crayford Brown – Mediator, Barrister and specialist in conflict resolution – Shortlisted for Mediation Trainer of the Year 2020; Winner – Mediator of the Year 2014 and Winner – Mediation Champion 2015 at the National Mediation Awards.
TUTOR: Lizanne Keenan – Accrredited Workplace Mediator, Conflict Coach, Mediator Supervisor Master NLP Practitioner, Team Facilitator, and HR Professional
For more information: resolution@lkmediationservices.co.uk
Two Companies working together to bring the highest standards
If you’ve already qualified as a workplace mediator but haven’t mediated for a while, this one-day practical refresher is designed to rebuild your confidence, refresh your skills and give you the opportunity to practise in a safe, supportive environment. Delivered by experienced practising workplace mediators, this highly interactive programme with live professional actors, realistic workplace…