Vacancy for SEN Mediator

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College of Mediators

COM Affiliated Member is currently recruiting for the following position:

Job Description for SEN Mediator

Hours: 25-35

Contract type: A permanent contract with 6 months’ probation period.

Salary: £23000 – £25000 (pro Rata). 

General information

Community Accord is an expert Mediation and Disagreement resolution service based in Bradford, West Yorkshire. We provide a service to, local authorities housing associations, employers, and private clients, nationally.

Our areas of expertise are Special Educational Needs and Disabilities (SEND), Family with Legal Aid, Neighbourhood, Workplace and Complaints Mediation.

We are also an accredited Mediation training provider in the public or private sectors.

Our office is in Bradford 

In this first instance, this would be for 25-35 hours per week, split over 4 or 5 days, and the work would include SEN and/or neighbourhood Mediation, and any other occasional work that arises from time-to-time, such as workplace Mediation. Community Accord have, on occasion, delivered training programmes and a willingness to deliver training from time-to-time would be desirable.

We practice facilitative, interest-based Mediation. All of Community Accord’s lead mediators either hold or are working towards the Open College Network Level 3 in Mediation Skills, and in the process of affiliating themselves to the UK College of Mediators. We function as a cooperative. Our mediators work closely as a team while maintaining a significant degree of autonomy in the handling of their cases. 

The successful applicant will therefore become part of a small but dynamic and growing team. Your voice would have equal weight as part of our internal structure, and you would have a significant role in shaping a small service with aspirations to grow.

Description of role

Taking responsibility for advancing casework, the needs of the business and your own skills by:

  • Receiving party referrals and collaborating empathically with them by telephone to determine their needs and interests and, in more straight forward cases, develop understandings and reach solutions where appropriate.
  • If appropriate, secure parties’ commitment to a joint session.
  • Regular reporting to referring agencies/individual referrers as to case progress.
  • Updating the database with progress of cases, and completing all necessary administration associated with casework.
  • Delivery of Mediation session and production of any Agreement reached
  • As necessary, to participate in the delivery of training.
  • Engaging in continuous professional development.
  • Participation in monthly team meetings and other ad-hoc meetings as required

A mixture of home based, and office-based working is anticipated

Mediation Sessions are presently being undertaken virtually

Person specification


  • Fully trained, having undergone accredited, comprehensive Mediation training (interest-based).
  • Qualified to OCN Level 3 (now Certa) in Community Mediation Skills (or equivalent).
  • Minimum one year’s experience in Neighbourhood and/or SEN Mediation casework.
  • To be able to confidently conduct Mediation sessions, often working independently without a co-mediator.
  • Commitment to working in an impartial, non-judgemental, and confidential manner.
  • Confident on the telephone.
  • Able to manage a high turnover of cases independently.
  • Valuing an empathic approach to parties.
  • Willingness to travel to areas of work, as necessary.
  • Commitment to co-operative ethos of company.
  • Commitment to continuous professional development.
  • Ability to communicate effectively and appropriately – written and orally.
  • Commitment to a high quality of service.
  • IT skills.
  • Willingness to undertake a disclosure (criminal records check) with the Disclosure and Barring Service (DBS).
  • Willingness to undergo Safeguarding / Child and Vulnerable Adult Protection training as required.
  • To affiliate to a professional body (UK College of Mediators / Civil Mediation Society) and work within the CPD structure.


  • Knowledge of the ‘Intermediate’ database.
  • SEN accredited (affiliated with COM or CMC) or willing to train.
  • Experience of presentational training.
  • Knowledge of the new SEND Code of Practice, 0-25yrs.
  • Experience consulting the views of children / young people with SEN.

Applications, by CV in first instance to: Mike Whitehouse, Business Manager.

Please phone 01274 223313 for further information.

Closing Date: – Friday 25th February 5pm – It is anticipated interviews would take place at present